Customer Service

As a global-oriented national laboratory, we agree that SIG services and presence play an important role in supporting United Nations programs in the Sustainable Development Goals (SDGs).

In these 17 targets, we believe that SIG function now and in the future will synergize in helping the goal of achieving world welfare, including the following targets:

	Target 2. Eliminate hunger for the vulnerable by providing safe food
	Target 3 Strengthen the prevention of substance abuse, including narcotics and harmful use of alcohol.   Significantly reduce mortality and morbidity from exposure to hazardous chemicals, also pollution and contamination to the air, water, and soil.
	Target 6 Improving clean water quality and drinking water safety
	Target 8 Supporting productive activities and encouraging the growth of micro, small and medium enterprises in producing quality products
	Target 12 Implementing a 10-year program framework for responsible & sustainable consumption and production patterns

Along with performance evaluations and customer satisfaction surveys that we carry out, SIG is the right partner for all circles, both commercial institutions, educational institutions, research, and individual needs to entrust their testing to SIG because we:

1. Guarantee the quality of test results with Quality Assurance
2. Using the latest technology and testing methods
3. Oriented to customer satisfaction
4. Providing research and development services
5. Provide testing at competitive prices
6. Providing sampling and pick-up samples services
7. Providing hygiene monitoring services

To support credible results, SIG provides a discussion service of test results with our expert technical team.

And along with the development of industry 4.0, SIG is now supporting online-based services, starting from the sample submission process to the resulting certificate issued.