About
PT Saraswanti Indo Genetech or commonly known as SIG Laboratory (registration no. LP-184-1DN), is one-stop laboratory services which is located in Bogor – Indonesia, and the first Indonesian lab to be accredited ISO/IEC 17025 by the National Accreditation Committee (KAN) for the scope of GMO (Genetically Modified Organism).
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Library of Knowledge
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Frequently Asked Questions (FAQ)
GENERAL QUESTIONS
What accreditations, certifications, and recognitions has SIG received?
SIG has been accredited under SNI ISO/IEC 17025, which specifies general requirements for the competence of testing laboratories. It is certified by GMP+ International Feed Safety Assurance, designated by the European Union as a testing laboratory for mycotoxins in nutmeg, and recognized by the Ministry of Health, Labour, and Welfare of Japan.
For proficiency testing providers, SIG is accredited under SNI ISO/IEC 17043.
Who can access SIG laboratory testing and services?
Anyone, including industries, businesses, government institutions, NGOs, MSMEs, students, researchers, and the general public.
What services does SIG offer?
- Laboratory Testing
- Sampling Services
- Proficiency Testing
- Ready-to-Use Microbial Growth Media
- Scientific Research & Reviews
How long does testing at SIG take?
The testing process typically takes 3 or 10 working days from the issuance of a testing contract to the reporting of results. Accelerated and express services are available. However, some parameters may require additional time.
What if I can't find a specific test in SIG's catalog or on its website?
SIG strives to keep its website and catalog updated. If you can’t find the required analysis, contact their Customer Service Team via email at marketing@siglaboratory.co.id , phone +62 (251) 7532348, WhatsApp hotline +62 821-1151-6516, or visit the nearest SIG customer service counter.
How can I know the cost of SIG services?
You can request price details via email at marketing@siglaboratory.co.id, phone +62 (251) 7532348, WhatsApp hotline +62 821-1151-6516, contact a SIG sales representative, or visit a nearby SIG customer service counter.
SAMPEL SUBMISSION TERMS
What do I need to prepare when submitting a sample?
- Test sample
- Test submission letter
- Test offer letter (optional)
- SIG customer approval form (optional)
How should I prepare a sample properly?
Ensure the sample meets SIG’s required weight or volume, is in sealed and sterile packaging (for microbiological testing), undamaged, leak-free, light-sensitive if applicable, and labeled with clear identification.
How much sample should I submit?
Details about sample requirements are provided in the test offer letter or can be confirmed via SIG’s customer service channels.
How do I submit a sample to SIG?
Samples can be sent directly via courier, dropped off at a nearby SIG customer service counter, or through SIG’s sample pick-up and sampling services.
Are there packaging requirements for samples?
SIG accepts samples in their original branded packaging from authorized owners (e.g., product owners, brand/design holders, or official distributors). Research samples or those not from authorized owners must not use original branded packaging.
How do I confirm that SIG has received my sample?
Once your sample is entered into the Laboratory Information Management System (LIMS), you will receive an email with a Testing Agreement document for confirmation. If no response is received within 24 hours, the agreement is deemed accepted.
What is the SIG Testing Agreement?
It is a testing contract issued after receiving the sample and details from the customer. It includes customer and sample details, test parameters, duration, and costs, requiring agreement from both SIG and the customer.
ABOUT TEST RESULTS
How does SIG report results?
Results are delivered digitally and paperlessly via email, the SIG Mobile App (SIGMA), or the SIG Connect web-based platform.
How long are my samples and results stored?
Samples are stored for one month after results are reported, while test results are stored for one year.
Can SIG test results be used worldwide?
Yes, as SIG’s accreditation by KAN is recognized internationally by APLAC.
Can test results provide definitive conclusions about product quality and safety?
No, test results require additional review by relevant authorities regarding product manufacturing processes.
Why might test results differ between laboratories?
Results can vary due to differences in methods, equipment conditions, or personnel. Laboratory accreditation ensures testing competency and reliability.
Can results differ for the same product?
Yes, depending on product homogeneity and condition. To ensure accuracy, SIG employs quality assurance measures during testing.
What if I want to retest?
Requests for retesting must be submitted within one month of result issuance via email at cso@siglaboratory.co.id. SIG accommodates one retesting request, prioritizing stored samples. Certain tests, such as microbiology and customer-conducted swabs, are not eligible for retesting. Complaints about unsuitable methods or damaged sample packaging are also excluded, though testing is conducted per customer approval.
SIG Laboratory
Graha SIG, Jl Rasamala No. 20, Taman Yasmin, Bogor, Jawa Barat 16113.
Phone. +62 251 7532 348
WhatsApp. +62 82 111 516 516
Email. marketing@siglaboratory.co.id
SIG Jakarta
Jl. Percetakan Negara No. 52 B RT 006 / RW 001, Rawasari, Cempaka Putih, Jakarta Pusat 10570.
Phone. +62 21 2147 9292
SIG Medan
Jl. Bunga Asoka, Ruko Komp. Asoka Raya Residance No. 1, Medan Selayang, Sumatera Utara 20133,
WhatsApp. +62 822 7207 9665
Email. salesmedan.sig@saraswanti.com
SIG Semarang
Jl. Kanfer Raya Blok R No. 4 Pedalangan, Kec. Banyumanik, Kota Semarang, Jawa Tengah 50268.
Phone. +62 24 7004 0541
WhatsApp. +62 812 9000 5165
Email. cs.sigsmg@saraswanti.com
SIG Yogyakarta
WhatsApp. +62 896 4856 9422
Email. arifin.sig@saraswanti.com
Operational Hours
Monday to Friday
08.00 - 17.00 WIB.
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