Customer Service

As a global-oriented national laboratory, we agree that SIG services and presence play an important role in supporting United Nations programs in the Sustainable Development Goals (SDGs).

In these 17 targets, we believe that SIG function now and in the future will synergize in helping the goal of achieving world welfare, including the following targets:


Target 2.

Eliminate hunger for the vulnerable by providing safe food

Target 3

Strengthen the prevention of substance abuse, including narcotics and harmful use of alcohol.


Significantly reduce mortality and morbidity from exposure to hazardous chemicals, also pollution and contamination to the air, water, and soil.

Target 6

Improving clean water quality and drinking water safety

Target 8

Supporting productive activities and encouraging the growth of micro, small and medium enterprises in producing quality products

Target 12

Implementing a 10-year program framework for responsible & sustainable consumption and production patterns


Along with performance evaluations and customer satisfaction surveys that we carry out, SIG is the right partner for all circles, both commercial institutions, educational institutions, research, and individual needs to entrust their testing to SIG because we:

  1. Guarantee the quality of test results with Quality Assurance
  2. Using the latest technology and testing methods
  3. Oriented to customer satisfaction
  4. Providing research and development services
  5. Provide testing at competitive prices
  6. Providing sampling and pick-up samples services
  7. Providing hygiene monitoring services

To support credible results, SIG provides a discussion service of test results with our expert technical team.

And along with the development of industry 4.0, SIG is now supporting online-based services, starting from the sample submission process to the resulting certificate issued.

Library of Knowledge

Prove it Spicy by Scoville Heat Units Test!

Prove it Spicy by Scoville Heat Units Test!

CapsaicinoidsCapsaicinoids are the chemical components in capsicum that give the sensation of a spicy taste. The most common and most abundant capsaicinoid in hot peppers is capsaicin. In the food industry, capsaicin content is often used as added value in products as...

GMP+ International Certification

GMP+ International Certification

Along with SIG's determination to strengthen its existence as part of a global network and towards a safer world, we are proud to announce that SIG has successfully received its first GMP+ FSA International (Good Manufacturing Practice System, Feed Safety Assurance)...

SIG Laboratory

Graha SIG, Jl Rasamala No. 20, Taman Yasmin, Bogor, Jawa Barat 16113.

Phone. +62 251 7532 348
WhatsApp. +62 82 111 516 516

SIG Surabaya

AMG Tower, 12th Floor, Jl. Dukuh Menanggal 1-A, Gayungan, Surabaya, Jawa Timur, 60234.

Phone. +62 31 8253 1288
WhatsApp. +62 818 885 165


Operational Hours

Monday to Friday
08.00 - 17.00 WIB.





SIG Jakarta

Jl. Percetakan Negara No. 52 B RT 006 / RW 001, Rawasari, Cempaka Putih, Jakarta Pusat 10570.

Phone. +62 21 2147 9292                                                                                 

SIG Semarang

Jl. Bina Remaja No. 1A (Ruko A) Banyumanik, Kota Semarang, Jawa Tengah 50264.

Phone. +62 24 7640 3685
WhatsApp. +62 812 9000 5165


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